You must have a copy of your receipt and the dead plant.
See our chart below to learn more about which plants are not covered under warranty.
(We do not warranty a warranty plant. Only one warranty per initial purchase)
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Plants purchased and waiting at the nursery for pick up or delivery, that have not left our property may be returned.
If your plants are already loaded on our delivery truck they are subject to a 20% restocking fee upon cancellation of your order.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Soil, fertilizer, or chemical unopened and in excellent condition may be returned.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
If you have not yet used the pot, it can be returned.
If it has soil or water stains, or is cracked it cannot be returned.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
ARE YOU WATERING ENOUGH?
Incorrect watering practices account for 99% of plant deaths.
Check out our watering guide to help you plant for success.
Replacement plants are not covered under warranty. This means that a replacement for a plant that died, will not be replaced again and again.
Please familiarize yourself with proper watering and care procedures.
New plants need much more frequent watering than established plants.
It takes 3-5 years for a plant to become established.
Check out our watering guide to help you plant for success.
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