What Can I Return?
Plants guaranteed under warranty
Plants that have not left the nursery
Plants that have not left the nursery
You must have a copy of your receipt
and the dead plant.
Learn more about which plants are not covered under warranty.
(We do not warranty a warranty plant.
Only one warranty per initial purchase)
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Plants that have not left the nursery
Plants that have not left the nursery
Plants that have not left the nursery
Plants purchased and waiting at the nursery for pick up or delivery, that have not left our property may be returned.
If your plants are already loaded on our delivery truck they are subject to a 20% restocking fee upon cancellation of your order.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Unopened soils or fertilizers
Pottery without cracks or stains
Pottery without cracks or stains
Soil, fertilizer, or chemical
unopened and in excellent condition
may be returned.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Pottery without cracks or stains
Pottery without cracks or stains
Pottery without cracks or stains
If you have not yet used the pot,
it can be returned.
If it has soil or water stains,
or is cracked it cannot be returned.
*Receipt required*
All returns will be issued as STORE CREDIT, we do not refund to credit card or give cash refunds.
Warranty Information
Trees and shrubs must be removed from their containers and planted in the ground with amended soil and appropriate irrigation (see our watering guide).
Perennials must be removed from their containers and planted in larger pots, raised garden beds, or in the ground with amended soil and appropriate irrigation (see our watering guide).
Dead plants that are brought back and have not been replanted as described above will void the warranty.
Dead plants exhibiting symptoms of drought stress have not been receiving adequate irrigation and will void the warranty.
Plants kept in their original containers require extensive watering.
At temperatures above 100F we have to water our container plants 4 times a day.
It is very easy for plants to dry out, blow over, and become stressed when they are kept in their original pots.
